Reference

Legal terms for your xone 4d account

xone 4d keeps its Legal page practical: you can check account conditions, payment checks, data handling and contact routes before opening an account.

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xone 4d Legal terms for your xone 4d account
CONTACT POLICY HELP

Get Legal help through the account path

A clear contact route matters when a Legal question affects your account or wallet status.

Live chat Use live chat from the account area between 08:00 and 23:00 WIB when you need help reading a Legal clause, checking an access decision, or confirming which document belongs with a payment receipt. We will ask for account identifiers, not your password.
Email requests Email is the right route for a longer Legal request, such as asking how your data is used or requesting a correction to account details. Include your registered phone number and a short description so our team can locate the relevant policy path.
Cashier support If a DANA, OVO, GoPay, QRIS, virtual account or bank transfer status affects your Legal question, open the cashier receipt first and contact us from that account session. The receipt reference helps us separate a policy check from a payment-status question.
DATA HANDLING PRACTICE

How our Legal process protects account details

Legal questions often involve personal details, so we explain the handling steps instead of leaving them abstract.

Account data

We use the phone number and account details you submit to create access, complete phone verification and connect your account with the correct cashier route. If a detail is wrong, contact support from your account and request a correction rather than opening a second account.

Payment records

A payment receipt, transaction reference and selected rail may be retained so we can reconcile DANA, OVO, GoPay, QRIS, virtual account and bank transfer activity. When a name or reference does not match, we may ask for clarification before changing the account status.

Cookies

Cookies can keep your session connected while you move from account access to the Legal page or cashier. You can manage browser cookie settings, but switching them off may require you to sign in again or may interrupt the account path.

Security steps

Your password should remain private, and we will not ask you to send it through chat or email. If you notice an unfamiliar session, change the password through the account screen and contact us with the time and device details.

Retention questions

Records may remain available for the period needed to operate the account, resolve payment questions, meet applicable legal duties, or handle a dispute. Ask support which record category your request concerns, and we will explain the next available step.

Policy changes

When our Legal wording changes, we place the current version on this page and identify the affected policy area in plain English. Before using the account after a material change, check the new access, data or payment condition that applies.

Questions about Legal and xone 4d

These Legal answers address the account questions we hear most often from Indonesian customers. They cover eligibility, personal data, cookies, payment records, access decisions and correction requests. If your situation is not covered, contact us through live chat from 08:00 to 23:00 WIB or send an email with the account detail we can safely use to locate your case.

Legal is the page where we set out account conditions, access wording, data handling, cookies, payment checks, retention and contact routes. It is specific to your use of xone 4d, and eligibility depends on local law. Read the current terms before opening an account or continuing to use one.

Access is available only where local law permits and depends on local law in your location. We may also require phone verification before account access. If the account path does not accept your location or verification details, contact support rather than attempting to bypass that restriction.

We use details such as your registered phone number and account information to provide access, complete phone verification and handle account requests. Payment references can be used to reconcile DANA, OVO, GoPay, QRIS, virtual account or bank transfer activity when a receipt needs checking.

Send a correction request through live chat or email and include your registered phone number plus the detail that needs changing. Do not send your password. We may ask for an account or payment reference so we can confirm the request belongs to the correct account.

Cookies can support session continuity between account access, the Legal page and the cashier. You can change cookie controls in your browser, though disabling required cookies may sign you out or interrupt the account path. Contact us if a cookie setting prevents you from reaching a policy page.

A payment check helps us match the account name, receipt and transaction reference before changing wallet status. This can apply to DANA, OVO, GoPay, QRIS, virtual account or bank transfer activity. If details do not match, we may pause the request and ask for clarification.

Use live chat from your account between 08:00 and 23:00 WIB, or send an email for a longer Legal request. Include the relevant account detail, policy topic or receipt reference. We will not need your password to explain a clause or receive a correction request.

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