Reference

Privacy Policy for xone 4d Accounts

Your account details, wallet choices and device access are covered in the xone 4d Privacy Policy, so you can understand what we collect before opening an account.

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xone 4d Privacy Policy for xone 4d Accounts
PRIVACY CONTACT

Where Privacy Questions Reach Our Team

A clear support route matters when your account record needs attention. Open the support path from your account and describe the privacy request you want us to handle; including your registered phone…

Account data request Use the support path inside your account to ask what personal details we hold. We first match the request with your registered phone verification so another person cannot receive account data.
Correction request If your contact detail or account record is inaccurate, tell us which field needs correction. We may request an account check, then update the record that we control rather than a wallet provider record.
Wallet reference check For a DANA, OVO, GoPay or QRIS reference, include the date and reference shown in your account. Remove any PIN or one-time code before sending your message through support.
DATA PRACTICE

How We Handle Account Data

Privacy controls work best when they match the steps you take every day. We limit account access by phone verification, use device and login signals to identify unusual sessions, and keep payment…

Collection

We collect details you provide during account opening, such as contact data and phone verification status. Login time, browser or device signals may also be recorded to protect the account session.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account action can create a reference in your account history. We use that reference for matching and status checks, not for storing your wallet PIN.

Cookies

Cookies can keep a browser session, remember selected settings and help us identify whether a login is continuing on the same device. You can manage browser cookies, although some account steps may then need to be repeated.

Account security

Phone verification is part of the account access path. If a login from a new device looks unusual, we may ask for another account check before showing personal details or allowing a sensitive request.

Retention

We keep personal records for as long as needed to operate the account, resolve a payment or access dispute, meet a legal duty, or respond to a recorded privacy request. Older records are removed or restricted when no longer needed.

Your request

You can ask for a copy, correction, restriction or removal of data through account support. State the request clearly, and we will check your account before explaining what can be changed under local requirements.

Privacy Policy Questions About Your Account

These answers address the searches we hear most often about the xone 4d Privacy Policy. They focus on account records, cookies, wallet references and the practical steps for requesting access or a correction. If your situation is not covered, use the support path from your account and include only the details needed to identify the request.

The xone 4d Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages and payment references. It explains why we use each category, how we protect account access, how long records may remain and how you can request a copy or correction.

No. We do not ask you to send a DANA, OVO, GoPay or QRIS PIN through support. Our records may contain a payment reference and status needed to match an account action, while your wallet provider manages its own authentication and transaction records.

Open the support path after logging into your account and ask for a copy of the personal data linked to your account. Include your registered phone number when prompted, then complete the account check so we can avoid disclosing data to someone else.

Yes, you can request a correction through account support. Identify the specific detail that is wrong, such as a contact field, and explain the requested change. We verify the account first and can amend records under our control; wallet-provider records must be handled with that provider.

Cookies can preserve a mobile browser session, selected settings and certain security checks. If you clear cookies or move from your phone to a desktop browser, we may treat the session as new and ask you to log in or complete phone verification again.

We keep records while they are needed for account access, payment matching, dispute handling, legal duties or a documented privacy request. When a record no longer serves one of those purposes, we remove it or restrict its use according to applicable requirements.

Where local law permits, you can ask for removal or restriction through the account support path. We will confirm your identity, assess whether a record must remain for a payment dispute or legal duty, and explain which data can be removed and which must be retained.

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